- Mon - Sat: 8.00 - 18.00
- Santacruz (East), Mumbai-55
- +91 8767737007
Mystery Shopping
Mystery Shopping Services
Hello and welcome to Libra Investigation Services your source for Mystery Shopping. Our primary line of offering ancillary services entails utilizing an undercover approach to assess customer service, adherence to rules and regulations, and organizational effectiveness.
Overview
Mystery shopping is crucial to an organization because it provides customer insight, measures service standards, and checks compliance to set benchmarks. Mystery Shopping services at Libra Investigation Services encompass comprehensive and objective assessments of your business processes.
Services Offered
1. Customer Service Evaluation:
Reporting of every contact made with the client to measure the efficiency of the employees and the quality of service being offered to the customers. The company utilizes the data to improve customer satisfaction.
2. Compliance Checks:
To ensure that there had been compliance with the various policies, procedures, and regulations of the company. We assess shortfalls and suggest ways of addressing the issues that have been noted down.
3. Competitor Analysis:
Analysis of your business model and operations against rivals. It includes reviewing benchmarks of service quality, the cost of your service, and customer insights to determinate competitive posture.
4. Operational Efficiency Assessment:
Analysis of business operations and effectiveness. We identify challenges, constraints, and opportunities to enhance operational processes.
5. Employee Integrity Testing:
Evaluation of the level of professionalism of the employees by checking those who engage in fraudulent activities. Compliance: We carry out espionage to investigate matters of concern like embezzlement, cheating, or breach of company regulations.
Why Choose Our Mystery Shopping Services
Objective Insights: Our mystery shoppers are not affiliated with your business in any way, which ensures that the reports you receive are completely impartial and informative.
Detailed Reporting: We offer detailed written reports with specific information and suggestions to enable you offer the best service in relation to the problem.
Experienced Evaluators: We have a team of skilled mystery shoppers ready to rate various areas of your enterprise as well as give valuable and accurate information.
Expertise
Libra Investigation Services is headed by a team of professional investigators who specialize in mystery shopping, customer experience surveys and compliance checks. Field specialists have expertise in retail- and service-based businesses to provide accurate and practical information.
Case Studies
Check our successful real-life examples illustrating our capabilities within the area of Mystery Shopping. Investigation has helped various organizations in various ways; whether it be in the areas of customer satisfaction or in compliance.
Legal Compliance
Private Detective Services in Mumbai Contact Us
Call Libra Investigation Services for credible Mystery Shopping services today. For customer experience assessments, compliance reviews, or competitor insights, our marketing specialists are capable of developing tailored solutions for your company’s unique requirements seamlessly.
